Independent expert reviews of digital products and services

You provide a digital product or service, and you need to know where the online safety risks are. A Jess Digital review gives you an expert, independent reading of your product: a critical friend who can objectively appraise, find the gaps and set out what to do next.

A review helps you understand what’s expected of you, what good practice looks like across the market, and how the design choices you've made affect the safety of the people who use your product. The picture keeps evolving: technological, regulatory and market developments, changes in consumer behaviour and expectations, the arrival of AI features in products that were never built for them, and a greater understanding of how tech design influences consumer safety, wellbeing and satisfaction. A review assesses where your product is now and where it’s heading as you grow.

My approach draws on both my online safety expertise, and what I see reviewing over 100 apps, games and devices every quarter. An independent expert review lends weight and credibility to the safety work you have already done.

What you get

Choose the review tier most relevant to you. Every review gives you a read on your product's safety strengths, its gaps, and practical observations on what to do next.

Tier 1 — Light review is for pre-launch or early-stage products with limited functionality and no in-house safety expertise. It includes a workshop with your team.

Tier 2 — Standard review is a fuller analysis, for products with developed functionality, multiple user types, or a more complex picture.

Tier 3 — Deep review is a comprehensive review for products with material complexity, in-house Trust & Safety capability, AI features at scale, and similar.

Want a starting point? My article Move fast without breaking things has questions you can ask about your own product today.

Good to know

A review does not replace your own statutory assessments, technical security assessments or any activities you undertake to comply with regulations. Those stay with your legal counsel and your regulatory and technical advisers.

Observations are made in my private capacity as an independent expert and do not constitute regulatory endorsement or pre-clearance. I am Chair of Ofcom's Advisory Committee for Scotland and a member of the ASA's Advertising Advisory Committee. Conflicts are checked at the outset and some engagements are not accepted.

What next?

A 20-minute scoping conversation, no charge, to discuss your product and the tier that fits. If we proceed, an engagement letter sets out the scope, deliverables and fee.

Start a conversation: jess@jessdigital.co.uk | Enquire about consulting